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Guide: Resources and Forms

Foster carers making complaints

Fostering Devon acknowledges that there will be occasions when a foster carer is not happy with the standard of service received from Devon County Council, or the decisions that have been made by the service regarding the registration of the carer.

Devon County Council welcomes feedback from foster carers in order to ensure that service quality is improved. Our aim is to ensure that any complaints are dealt with fairly, effectively and within suitable timescales.

We recognise that where possible complaints should be dealt with in an informal manner and that amicable solutions are found. If this is not possible, we will adhere to DCC’s formal complaints procedure to resolve the issue.